Privacy Policy

1.1. This Privacy Policy describes how personal data of users of the Japan Beauty online store (https://japan-beauty.com.ua, the "Website") is processed and protected.

1.2. The data controller is ФОП Владіміров Олександр Юрійович ("we", the "Seller"). Personal data inquiries: info@japan-beauty.com.ua.

1.3. Personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010.

1.4. By using the Website and placing orders you consent to the processing of your personal data under this Policy.

2.1. Data you provide directly: first and last name; phone number; email address; Nova Poshta city and branch (or parcel locker) for delivery; account details upon registration; date of birth (optional, in your account); the content of support requests, reviews, and comments.

2.2. Data collected automatically: IP address, device and browser type, interface language, pages visited, date and time of visits, the source of your visit (the website you came from or the tags of an advertising link), approximate country derived from the IP address, product views, items added to the cart and searches on the Website, cookies and similar technologies. We do not store the IP address itself for analytics.

2.3. Order data: order history and contents, selected payment method (without card details), payment status, shipping waybill numbers, loyalty bonus balance and history.

2.4. We do not collect payment card data: payments are processed by Monobank on its secure page, and card details are never shared with us.

3.1. We process personal data to: place, process, and deliver orders; contact you about orders (confirmations, statuses, delivery); maintain your account and the loyalty program (including service emails about bonuses and the birthday gift if you added your date of birth); respond to support requests; send newsletters - only with your separate consent, which you may withdraw at any time; send reminders that the pack of a product you bought is running out, with a personal discount code - only with your separate consent (a tick box at checkout or a button in our Telegram bot), which you may withdraw with the "Unsubscribe" link in every email or a button in the bot; improve the Website and product range, including analysis of traffic and sales (which pages and products are viewed, where visitors and buyers come from); comply with legal requirements (including tax and accounting).

4.1. We do not sell or share your personal data with third parties for their marketing purposes.

4.2. Data is shared only with service providers required to fulfil your order or operate the Website: Nova Poshta LLC (order delivery: name, phone, delivery branch); Universal Bank JSC (Monobank) - payment processing; Clerk Inc. - account authentication; Supabase Inc. - database hosting and file storage; Vercel Inc. - Website hosting; Resend - sending emails: service emails and, with your separate consent, reminders; Telegram - notifications to our team about new orders and enquiries, including messages from the Website chat (name, contact details, message text), and messages to customers who started our Telegram bot themselves (order statuses and, with separate consent, reminders).

4.3. Some service providers may process data on servers outside Ukraine. We choose providers that ensure an adequate level of personal data protection.

4.4. Data may be disclosed upon a lawful request of public authorities in cases provided for by the legislation of Ukraine.

5.1. The Website uses cookies and similar technologies for: the shopping cart and checkout; keeping your account session; remembering your language and theme; our own traffic analytics. For analytics the Website sets two first-party cookies: a random browser identifier (kept for up to 13 months) and a visit identifier (valid for 30 minutes). If you opt out of analytics, the Website remembers that choice in a cookie for 13 months. These cookies contain no name, phone number or email address and are not shared with advertising networks.

5.2. You can restrict or disable cookies in your browser settings. Please note that without certain cookies some features of the Website (including the cart and account sign-in) may not work correctly.

5.3. When you place an order, we keep with it summary information about the visits from the same browser: the source you first came from and the one right before the purchase, the page your visit started on, and how many visits preceded the order. The browser and visit identifiers are not kept with the order. This tells us which channels bring buyers. Only our team sees this data, and reports show it in aggregated form.

5.4. You can opt out of analytics: if your browser sends a Global Privacy Control or Do Not Track signal, we do not collect data about your visits; you can also press «Do not count my visits» below (we then delete the analytics identifiers from your browser), block cookies in your browser settings, or email us at info@japan-beauty.com.ua.

6.1. Personal data is kept no longer than necessary for the purposes of processing: account data - until the account is deleted; order data, together with the source of the order - for the periods required by law for financial reporting; newsletter and reminder data - until consent is withdrawn (the record of the consent and its withdrawal is kept as proof); visit analytics data - up to 13 months, and individual product views, cart additions and searches - up to 90 days, after which only anonymized daily totals remain.

6.2. Once the purpose of processing is achieved, or upon your request, data is deleted or anonymized, except where further storage is required by law.

7.1. Under Article 8 of the Law of Ukraine "On Personal Data Protection" you have the right to: know what data of yours is processed and why; access your data; request correction of inaccurate data; request deletion of your data; withdraw your consent; object to processing; lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or a court.

7.2. To exercise your rights, email us at info@japan-beauty.com.ua. We respond within 30 calendar days.

8.1. We apply technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction: encrypted connections (HTTPS/TLS), access controls, secure infrastructure of our service providers, and regular software updates.

8.2. Access to personal data is limited to persons who need it to perform their duties and who are bound by confidentiality obligations.

9.1. We may update this Policy from time to time. The current version is always available on this page with the revision date. Material changes will be additionally announced on the Website.

For personal data matters contact: ФОП Владіміров Олександр Юрійович, email: info@japan-beauty.com.ua.