Frequently asked questions

Yes. We sell only original products by Japanese brands (DHC, Biore, Asahi, Orihiro, and others), purchased directly in Japan from official suppliers. We do not deal in replicas or goods of unknown origin.

Add products to your cart, proceed to checkout, enter your contact details, choose a Nova Poshta branch or parcel locker, and select a payment method. You will receive an order confirmation by email.

You can order as a guest, but with an account you also get order history, a wishlist, and a birthday gift.

Yes, for retail customers. Sign up and your first order automatically gets 5% off everything in the cart, sale items included. No promo code is needed: the discount is shown in the order summary before you pay. Wholesale customers get wholesale prices instead of this discount.

It applies once per account and once per recipient phone number. It does not add up with a promo code: if the code gives more, the code is applied. If the first order was not paid and got cancelled, the discount comes back.

Online card payment (Visa/Mastercard, Apple Pay, Google Pay) via the secure Monobank payment service.

We ship via Nova Poshta across Ukraine - to a branch or a parcel locker. Delivery is charged at Nova Poshta rates and paid by the recipient on delivery; orders from 4000 UAH with full online prepayment ship for free. Orders are dispatched within 1-2 business days after confirmation; Nova Poshta delivery usually takes 1-3 days.

Yes, within 14 days of receipt, provided the product is unused and the factory packaging is intact. Please note: opened cosmetics of proper quality cannot be returned (Cabinet of Ministers Resolution No. 172). If the item is damaged or was sent in error, we will exchange it or refund you including shipping costs.

Under Japanese law, a manufacturer may omit the expiry date from the packaging if the shelf life exceeds 3 years from the production date when stored unopened. That is why many Japanese products carry no familiar printed date.

When an expiry date is printed, it usually follows the "year/month" format (for example, 2027.04) and may appear on the bottom of the package or the seam of a tube. After opening, cosmetics are best used within 6-12 months.

We check the shelf life of every batch on arrival. If you want to know the expiry date of a specific product before buying, email us at info@japan-beauty.com.ua and we will check your batch.

The loyalty program is getting ready to launch. We will let you know as soon as it goes live.

Yes, we take custom orders for Japanese-brand products that are not in the catalog. Contact us - we will check availability with our suppliers and quote the price and timing.

Yes. Wholesale buyers get wholesale prices: the first order is from 10 000 UAH, repeat orders from 5 000 UAH, and delivery to a Nova Poshta branch is free for orders from 20 000 UAH. Register as a wholesale buyer to see wholesale prices and place orders.

Take our short online quiz: it identifies your skin type and needs and suggests personal recommendations from our catalog. You can also message us for personal advice.

Check your spam folder. If the email is not there, write to info@japan-beauty.com.ua or call +38 (095) 010-8514 - we will check your order status and resend the confirmation.

At the moment we deliver only within Ukraine via Nova Poshta.